Return & Refund Policy

Return & Refund Policy – Chezzy

At Chezzy, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we offer a 10-day return policy from the date of delivery.

1. Return Eligibility

You can return a product within 10 days if:

  • The product is damaged or defective

  • The wrong item was delivered

  • The product is unused and in original condition

2. Conditions for Return

To be eligible for a return:

  • The item must be unused, unworn, and in original packaging

  • Tags, labels, and accessories must be intact

  • Proof of purchase (order number or receipt) is required

3. Non-Returnable Items

The following items are not eligible for return:

  • Used or washed products

  • Innerwear, cosmetics, perfumes (if opened)

  • Items damaged due to customer misuse

  • Sale or clearance items

4. Return Process

To request a return:

  1. Contact us within 10 days of delivery

  2. Share your order number and issue

  3. Our team will guide you through the return process

5. Refund Policy

  • After receiving and inspecting the returned item, we will process your refund.

  • Refunds will be issued as store credit or original payment method (as applicable).

  • Delivery charges are non-refundable unless the mistake is from our side.

6. Exchange Policy

We also offer exchanges within 10 days, subject to stock availability.

7. Contact Us

For return or refund requests, contact:

Chezzy
Email: infochezzy.pk@gmail.com
WhatsApp: +92 348 8384482